1. When can I have a Gemicates ServiceMart at my service?
Anytime between 9 AM - 9 PM IST on Monday - Saturday.
Our Gems arrive at the time you specify. For support related issues, mail us at firstname.lastname@example.org or for immediate assistance, call us at +91 - 9789877447. Currently we are having a pilot run across Tamilnadu. As we expand, we plan to bring 24x7 support to your doorsteps.
2. Is Gemicates ServiceMart available everywhere?
Gemicates ServiceMart currently serves major parts of Chennai city. We're rapidly expanding with your ever growing support.
3. How do I set up an appointment?
Setting up an appointment is just a click away! All you need to do is, navigate to the home page & simply click on the link which says “Repair Your Gadget Today” - to schedule an appointment & thereafter fill in the details - to help us serve you better. Once done, you will receive a call from us, we will confirm your appointment and schedule your repair at the earliest. Further, you'll receive a confirmation mail.
4. What if I don't know what's wrong?
Don't worry. That's why Gemicates ServiceMart(GSM) is here for! To help you solve your problems. While filling up your details to schedule an appointment, select the "Others" option in the 'Category' checkbox and describe the issue in whatever little way you can. If we need more information, we'll contact you.
5. How soon can I schedule my appointment?
We offer appointments usually within 2 hours of placing a request during working hours. In case if you have an urgent issue, please call Support at (+91)9789877447. We'll do everything we can to accommodate your request & resolve your issues at the earliest. As we expand, we are planning to offer service in as little as 1 hour.
6. How can I confirm the identity of a Gemicates ServiceMart Engineer on Onsite-repair?
Once you have successfully placed a request, you will be receiving a confirmation mail. The mail contains all the necessary information (such as the Gemicates ServiceMart Name, Contact No., Reference No. for mutual verification) about the Gemicates ServiceMart Engineer arriving at your place, which you can mutually confirm upon his arrival.
7. Does the Gem call me before arriving for repair?
Yes. Our Gems would call you ahead of arrival to confirm your exact location, directions for arrival, time convenient etc., enabling them to plan ahead and serve you more efficiently.
8. How do we add an individual to our Gemicates ServiceMart Team?
We understand that personal and professional approach builds successful and lasting partnerships. For this, our team does a background check, screens and conducts in-person interviews with each & every Gemicates ServiceMart to ensure that we match you with a professional and experienced service engineer onsite.
9. How do you match me to a Gem?
We match Gems based on their skills and the locations they serve. Rest assured, the Gem arriving at your place will be quite experienced in resolving your specific issue.
10. Will the Gems bring the tools they need to complete the job?
Yes, our Gems will carry all the tools required to complete the job. Moreover, if you can provide them additional information regarding the complaint, they can even arrange for any spares/accessories that may come in handy for the completion of job.
11. How do I make payment?
We request you to make the payment online preferably or else you can directly pay our Gems.
12. What is your refund policy?
All our services have a 100% Happiness Guarantee factor bundled along. Zero Inspection Charge or service charge, if we don’t fix your gadget. Please note you will only be charged Rs. 100 – A minimum conveyance charge.
13. What if something goes wrong during my job?
Our Gems are well trained to handle typical obstacles in a job, but if you need any further assistance, call us at (+91) 9789877447 or mail us at email@example.com
14. What is your cancellation and rescheduling policy?
Please give us a notice of 1 hours in advance to cancel or reschedule your appointment. Failing to do so will result in a penalty of ₹150 INR. If you need to reschedule your appointment, please do as soon as possible in order to avoid penalty. Very soon, you will have the ability to modify an already scheduled appointment through the website. Until then, please call us at (+91) 9789877447 or mail us at firstname.lastname@example.org to cancel or reschedule an appointment.
15. How am I billed for service?
Once the job is complete, the Gem will ask you to confirm the completion of work. Kindly sign the work completion document and pay him accordingly.
16. Should I tip my Gem?
No. But feel free to thank them with a smile for doing a great job.
17. Can I select the same Gem for subsequent visits?
Sorry, not at this point of time. Our Gems are experts in specific areas. To ensure the best and most efficient service possible, we hand-pick the most qualified Gem for each issue. As a result, the Gem arriving at your place for a subsequent visit may or may not be the one who served you the previous time.
18. Is my service guaranteed?
We provide a 100% software guarantee (No Hardware Guarantee other than the manufacturer guarantee) on our service for a period of 7 days, from the date of service. If you have any problems with the work performed, feel rightful to contact us. We are committed in providing you complete satisfaction. If you're unhappy, we at Gemicates ServiceMart are here to put-up a smile on your face. If you have a specific concern regarding a previous appointment, please feel free to contact us at email@example.com We are all ears to your problems!
19. Do you provide a warranty for the spare(s) I've purchased through Gemicates ServiceMart?
All spares are covered by the manufacturer's warranty. In case of concerns regarding the spare(s), please contact the manufacturer through their website. If you need any assistance in contacting the manufacturer, we are happy to help.
20. Are all the issues solved onsite itself?
Sadly, no! We at Gemicates ServiceMart, try our best to resolve all the issues onsite itself. At times when intense work is needed to fix your issues, we pick up your gadgets to our workstations. In such cases, a duly signed acknowledge slip will be provided.
21. How long does the process take?
Gemicates ServiceMart aims to deliver same-day repairs for all your issues, that being said sometimes things don't always go according to the plan. We find that prolonged repairs are the ones which require parts that need to be ordered online or are not readily available. We won't hold on to your gadgets for more than 5 days, unless there's a valid reason for the same.
22. Can I drop off my gadget to you guys instead of you picking it up?
Unfortunately, no! But we are planning to introduce the "drop-off-my-gadget" option soon.
23. I have a lot of personal data on my laptop/phone, how do I know you won't try to access them?
We hold our users' trust to the highest degree, you can be assured that we won't access any of your personal information ever. That being said in cases of pick up we directly monitor our Gems to ensure no malpractices is done. We also plan to record the service session sooner.